Refund policy

Spares PLC Return and Refund Policy

At Spares PLC, we strive to provide the highest quality products and services. However, we understand that circumstances may arise where customers need to return products or request refunds. Below is our detailed policy regarding this:

Returns:

• Customers have the right to request a return within 14 days of receiving the product.

• Products must be in their original condition, unused, and in their original packaging.

• Customers must contact our customer service team before returning any product. Detailed information on the return process will be provided.

Spares PLC reserves the right to reject returns that do not meet the above conditions.

Refunds:

• Refunds will be processed once we have received and verified the returned product.

• The refund will be made using the same payment method that was used for the original purchase.

Spares PLC is committed to processing refunds within 10 business days after receiving the returned product.

In exceptional cases where the return does not meet the requirements, we reserve the right to apply restocking fees or reject the refund.

Damaged or Defective Products:

If a product is received damaged or defective, customers must notify our customer service team within 7 business days of receiving the product.

Spares PLC will cover the return shipping costs and offer a suitable solution, which may include a full refund, product replacement, or repair.

Order Cancellations:

Customers may cancel an order before it has been shipped. After shipping, the return policy will apply.

Order cancellations must be made through our customer service team.

Contact:

For any inquiries related to returns and refunds, customers can contact our customer service team at info@sparesplc.com.

This policy is subject to change without prior notice.

We encourage customers to review it periodically to stay informed of any updates. Spares PLC is committed to handling each return or refund request fairly and efficiently.